At the April HIMSS 2015, Paul Bradley, Chief Data Scientist at ZirMed, spoke on patient payments and “Using Data Analytics for Improving Productivity and Revenue”. He called attention to predictive analytics for the self-pay process, and how important relationships are with your patients, especially satisfaction levels. Many patients now have insurance for the first time. Yet, at the same time there are more patients being sent to collections for the self-pay portion. He discussed the need to push the patient responsibility upfront, to have the patients understand the out-of-pocket expenses before procedures.
The full article can be read here.