Road to Medtrade – Steps to Streamline
The upcoming Medtrade (Oct 20-23, 2014 in Atlanta) has an excellent line-up of speakers who will present programs addressing the most important topics faced by DME suppliers today. Every issue of Medtrade Monday, leading up to Medtrade, will highlight a Medtrade program.
How Buffalo Wheelchair Streamlined
For medical equipment providers of all sizes, it is critical to collect receivables as quickly and efficiently as possible. In 2007, Buffalo Wheelchair, a HME business based in West Seneca, NY, decided to implement both technology and process improvements to streamline claims submission and boost efficiency across its six locations.
A program at Medtrade will outline the best practices that Buffalo Wheelchair implemented to automate eligibility verification, conduct proactive claims editing, create automated specific payer “rules,” and respond to rejected claims more quickly to reduce front end delays—all of which optimized reimbursement and boosted staff efficiency by 300%.
Presenters will share how Buffalo Wheelchair upgraded its payment processing technology to improve upfront collections, automate monthly payments, and support a wide variety of payment forms including online.
The core of this session is about how to streamline the claims and collections process to reduce reimbursement delays and boost patient satisfaction. Because of decreasing reimbursements and the movement by customers to high deductible plans, it is important for the supplier to streamline its operations. It is increasingly difficult to keep revenue up, so the more you can do with less staff, the better.
This Medtrade program will:
- identify the best practices that Buffalo Wheelchair implemented to automate its claims management process and reduce denials;
- describe how Buffalo Wheelchair improved upfront collections and increased patient satisfaction by offering more payment options; and
- explain how automated claims management eliminates front end errors during the submission process and leads to increased time savings and reduced days in accounts receivable.
Q&A with Presenter Jennifer Kostowniak, reimbursement specialist/software administrator at Buffalo Wheelchair, West Seneca, NY
Medtrade Monday: How has the streamlining process affected Buffalo Wheelchair in a positive way?
Kostowniak: “We’ve been able to streamline our entire billing process. What used to take three employees to do now only
takes one. We’ve cut way back on the amount of information that needs to be entered manually. And today we do very little
The claims management solutions save us so much time,” Kostowniak says. “We also love the automatic payment plans that our customers can set up; it’s another big time money-saver for us, and helps keep our patient collections on track automatically.”
Medtrade Monday: What do you hope Medtrade attendees learn from your presentation?
Kostowniak: I hope they learn how to boost patient satisfaction by streamlining the claims and collections process.
On Tuesday, October 21, 2014, Jennifer Kostowniak (Reimbursement Specialist/Software Administrator at Buffalo Wheelchair) and Nate Davis (Project Manager at ZirMed) will present an in-depth program entitled “How Buffalo Wheelchair Streamlined.”