12 Tactics To Optimize Patient Collections

March 23, 2016

In the era of consumer-driven healthcare, patients owe more out of pocket than ever before—and it’s up to providers to collect. Industry research shows that more than 80% of self-pay bills are never collected, and more than 50% of patient responsibility after insurance ends up as bad debt as well.

So what’s the answer? Efficient, effective collections—incremental improvements that keep cashflow strong and AR days in check.

In this webinar, you’ll learn what you and your team need to do to maximize your patient collections performance. Discover how pre-visit processes can improve collections and how you can improve point of service collections. Learn practical tips to collecting after time of service, and benefit from real-world advice on how to hold your collection agency accountable.

You’ll also learn how to:

  • Define standards for training front office and appointment scheduling staff so that they know how to establish payment expectations with patients and follow through on collecting from patients at the point of service.
  • Identify gaps and delays in your patient collections process so that you can speed up the collection of past-due balances—and just as important, so that you can reduce the percentage of patients who owe balances that could have been paid at or before their office visit.


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