On-Demand Webinar: Patient Payment Realities and Best Practices for Success

May 23, 2018

Patient Payment Check-Up™ Survey: Learn the Patient & Provider Perspective

Results from Waystar’s 2nd Annual Patient Payment Check-Up Survey, conducted by HIMSS Analytics, show patients’ evolving attitudes and expectations regarding payment for their healthcare, comparing these findings to providers’ attitudes and patient payment processes.

Patients are becoming increasingly consumer-oriented, wanting more price transparency and convenience in billing and payment options; for example, 60% of patients would request a cost estimate in the future. What does this mean for providers? How can they rise to the challenge and meet the needs of today’s patients?

Complete the form to watch the on-demand webinar which:

  • Presents survey data from both providers and patients
  • Compares and contrast the data, showing where providers are aligned or disconnected from patients
  • Provides pragmatic steps to improve the patient payment process, increase patient collections and improve the patient experience

About the Presenters

Brendan FitzGerald | Director of Research | HIMSS Analytics

As director of research, Brendan is responsible for all HIMSS Analytics research initiatives and is the author of the Essential Briefs Knowledge Services publications. He and his team work closely with HIMSS Analytics’ Research Services group on custom engagements, conducting and analyzing qualitative and quantitative research to meet client needs. A former Wall Street equity analyst, Brendan has applied his data analysis and research acumen in the healthcare information technology industry for the past 10 years.

Phil Dolan | Senior Vice President, Marketing | Waystar

Phil Dolan leads all aspects of Waystar’s marketing including strategy, brand management, content and marketing communications, demand generation, product and segment marketing, market research, and competitive intelligence. Prior to joining Navicure, now known as Waystar, in 2007, Phil held senior marketing roles at Merial, now Boehringer Ingelheim’s global animal health division, ServerVault, Colgate-Palmolive, Heineken and The Coca-Cola Company. Phil graduated from Connecticut College with a BA in Economics and English.

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