Are you a healthcare provider with limited opportunities to discuss payment with patients before you render services? If so, you know how difficult it can be to collect after care has been provided. Studies show the likelihood to collect drops 20% once the patient leaves the care setting – a statistic with negative implications for your bottom line.
As if collecting from patients after they leave your facility wasn’t hard enough, rising health insurance deductibles place another burden on revenue cycle teams trying to manage collections. High-deductible health plans have shifted more of the payment burden onto consumers unprepared to bear it. Consumers, on the one hand, need help understanding their bills and figuring out how to pay them. On the other hand, patients with more skin in the game demand a better experience for which they now pay a high price.
Despite the challenges, there are proactive steps you can take to increase post-care collections and patient satisfaction. Download the ebook, Post-Care Collections: A Proactive Guide, for recommendations for assisting patients in meeting their financial responsibilities.