Today’s patients are paying more of their healthcare costs than ever before and are scrutinizing their provider’s cost of care, billing details and financial practices. Using results from Waystar’s 2018 Patient Payment Check -Up™ Survey, this webinar drills into patient billing pain points and address how new technologies, solutions and processes can help you create a more modern patient billing experience.
Watch this on-demand webinar where we discuss:
- Patient cost estimates can make a big difference in how quickly patients pay or recommend your organization to someone else
- Digital billing communications can benefit patients and providers alike
- Multiple payment options provide convenience for patients and improve collections for providers
Lisa Waterfield is an Enterprise Revenue Cycle Consultant at Waystar, a leading revenue cycle management technology organization. She is an expert at process improvement and has more than 12 years of experience with healthcare revenue cycle management and compliance. Prior to joining ZirMed, now known as Waystar in 2013, Lisa worked with a large practice management system and a billing service. Lisa was responsible for best practice initiatives, change management to address implementation of new industry guidelines, and corporate level training for their revenue cycle systems. She also managed audit of regional offices in system staging, process development and ongoing revenue cycle change.