Patient Payments and Statements

Patient Payments FAQ

See the answers frequently asked about our Patient Payments solution & learn more about this dynamic RCM technology


The Realities of Patient Payments

The switch to HDHPs has been as tough on patients as it has on providers. Learn how you can facilitate the switch in our ebook—The Realities of Patient Payments


The Patient Collection Challenge: How to Master Collecting from Self-Pay and Insured Patients

Join us to learn the most effective ways to collect from insured patients and streamline patient collection while decreasing self-pay receivables


Business Critical in 2017: Your Patient Collections Strategy

Listen in as RCM expert Elizabeth Woodcock illustrates what your organization needs to know to maximize its collection of high deductibles


The Coverage Your Patients Have—That You Don’t Know About

Join us to learn how ZirMed Coverage Detection identifies and verifies active insurance coverage that wasn’t known at the time of service.


The Rise of Patient Responsibility Infographic

Print

A recent increase in patient responsibility, due to high deductible health plans, increasing premiums, and growing coinsurance, to name a few reasons, often leaves patients with out-of-pocket costs that result in late payments and medical debt. For providers, collecting from patients with unpaid balances or from those who are truly self-pay is not only costly, but can add friction to the patient/provider relationship. Take a best practices approach to managing patient financial responsibility from up-front collection to finding hidden coverage. View the infographic to learn more!


5 Ways to Stop Wasting Resources on Patient Collections

Join us to learn about new ZirMed Patient Payments enhancements and ensure you are making the best use of resources when collecting from patients


Improving the Healthcare Patient Payment Experience

Join HIMSS speakers Catherine Schulten and Stanley Nachimson to learn how your organization can further improve the patient billing and payment experience


Revamp and Improve RCM: Revenue Cycle Strategies to Help Your Practice Thrive

In this webinar with Susan Childs, FACMPE, we will explore strategies to rapidly transition into a new era of revenue cycle management.


Denial Management: 10 Tested Techniques That Get Claims Paid

National speaker and practice management expert Elizabeth Woodcock shows you how to dig into the causes of claim denials in your practice and drastically reduce lost revenue.


Speed Up Patient Revenue

Join ZirMed Product Education Specialist Sam Lombardo to learn how fast and easy it can be to increase patient revenue , streamline workflow, increase staff productivity, and improve results.


Baptist Health

Baptist Health is the largest not-for- profit health system in Kentucky, with seven hospitals, over 250 outpatient facilities, and a comprehensive physician network. Its affiliate, Baptist Health Medical Group (BHMG), brings together over 800 of Baptist Health’s providers into one physician-led multi-speciality network.

Read how ZirMed solutions helped Baptist Health save over $250k annually in recurring operating costs, improve first-pass clean-claims rate by 13%, and more!


Educate, Connect, Collect: Strategies to Handle High Deductible Health Plans

Join national healthcare consultant and best-selling author Deborah Walker Keegan, PhD, FACMPE for a webinar on how to measure and structure a model that strengthens your revenue cycle performance and maximizes the ability of staff to positively impact the bottom line


12 Tactics To Optimize Patient Collections

In this webinar, you’ll learn what you and your team need to do to maximize your patient collections performance. Discover how pre-visit processes can improve collections and how you can improve point of service collections. Learn practical tips to collecting after time of service, and benefit from real-world advice on how to hold your collection agency accountable.


Reform Your RCM: Best Practices and Beyond

Healthcare continues to buzz with new strategies related to the pre-visit, time-of-service, and post-visit collection processes, as well as best practices for denial management. While these are no doubt important, they don’t always empower you to be proactive rather than reactive—and staying ahead of the curve is imperative in the ever-changing world of healthcare.

In this webinar, ZirMed group product manager Dustin Hamilton will provide real-world, actionable guidance designed to help you manage and conquer RCM challenges in 2016 and beyond—so you transform your organization’s financial performance and chart your course to continued success!


Best Practices in Revenue Cycle Management

2016 brings a host of challenges in revenue cycle management. Health care reform, high deductibles, and the uninsured are all having an impact on your revenue cycle. To help you with these challenges, this fast-paced and succinct session will focus on ten proven ways to enhance your revenue cycle.


Patient Payments Demo

Patient Payments puts comprehensive real-time reporting at your fingertips for all payment transactions.


Naugatuck Valley Radiology

Read how ZirMed solutions helped Naugatuck Valley Radiology collect more money up front, streamline claims submissions, and more!


Strategies for Handling the Increase in Patient Responsibility

Health plans with high deductibles are the fastest growing type of health insurance in the United States. In 2015, HDHPs made up 85% of all plans sold on the ACA’s health insurance exchanges. As a result, your patients’ share of financial responsibility continues to increase—and your organization’s financial performance depends on your ability to collect it.


Reduce Financial Risk: Tips for Front Office Survival

Your front office staff are the visible face of your practice—and they’re also one of the keys to clean claims. Reduce financial risk by staffing the front office with the right staff doing the right things—and using the right tools and strategies to optimize telephone communications, scheduling, registration, patient financial clearance, and time-of-service payments. By doing work right the first time, you can avoid claim denials and revenue delays for your practice.


Speed Up Patient Revenue

High-deductible health plans place a significant burden on medical practices that now must work to simultaneously optimize revenue from both payers and patients. Attend this session to learn how to speed up patient payments and learn best practices in:

Time-of-service collections—what and how to collect from patients
The patient collections cycle—how to reduce time to collections and reduce the cost of patient collections; and
New payment models—such as on-line bill pay, text message reminders, and credit card-on-file to optimize patient collection performance.


Worker’s Compensation Made Easy: How to get paid faster and reduce costs

Manual processing of workers’ compensation and auto claims is slow, time-consuming, frustrating—and expensive. Workers’ Compensation rules make it harder to streamline your workflow across insurance lines when you’re using paper. Paper billing negatively impacts your cash flow due to receivable delays. And manual processing costs are typically 55% higher than electronic costs.

That’s why filing electronically can result in an average yearly saving of $23,126 per physician.


Pediatric Associates

Read how Pediatric Associates streamlined front and back-office operations, reduced AR days to <16 and nearly eliminated claims rejections by partnering with ZirMed and TriMed Technologies.


Winter Haven Ambulatory Surgical Center

Read how Winter Haven Ambulatory Surgical Center was able to boost payments while reducing A/R days, reduce billing costs and improve patient satisfaction with ZirMed’s solutions.


Improve The Financial Health of Your Practice

Join national consultant and popular speaker Deborah Walker Keegan, PhD, as she shows how today’s most successful medical practices employ sophisticated data and business analytics, tools, and techniques to create financial value, optimize revenue, and analyze performance gaps. Attend this session to learn how to:
Take a deep dive into your accounts receivables
Make sure you’re not deceived by your billing metrics
Use key benchmarks to conduct a gap analysis
Stratify your revenue to meet the challenge of reimbursement reform


CPR for Your Revenue Cycle with Deborah Walker Keegan

Mid-winter is a great time to conduct CPR on your revenue cycle. Join national consultant and popular speaker Deborah Walker Keegan, PhD, as she shares best practices in each key step of the revenue cycle so you can collect every cent that is due to your practice.


Healthcare Billing of St. Charles

Learn how St. Charles saved up to 1% of bank fees on every transaction, eliminated loopholes that previously resulted in missing cash, increased staff productivity, and improved internal control.


RCM Webinar Series: Business Office KPIs–Benchmarking for Success

In this on-demand webinar, revenue cycle expert Elizabeth Woodcock explains a straightforward methodology for determining your business office KPIs—how to measure “apples to apples,” benchmark all aspects of your revenue cycle including performance and cost measures, and why and how to perform an account audit.


Patient Statements Demo

ZirMed Patient Statements enables you to easily and cost-effectively send customizable electronic and printed statements. Statements are automatically checked against change-of-address databases before being sent—and you can easily view delivery and payment status.


Patient Estimation Demo

With the rise of high-deductible health plans (HDHPs) and new enrollees through state insurance exchanges, navigating the tricky realm of patient engagement, billing, and payment has never been easier. Wait, it’s never been easier? Correct—because ZirMed’s cost-effective Patient Estimation solution shows you and your patients exactly what they owe. Welcome to a new era of upfront transparency in healthcare.


Patient Engagement

By helping you engage with your patients at every stage in the cycle of care, ZirMed’s Patient Engagement solution helps you collect more of what they owe—and collect it sooner—while enhancing their satisfaction.


Collect More by Engaging More

From the front office to the back office, and from federal mandates to industry initiatives, patient engagement has never been more important nor had such significant impact on your revenue cycle and quality scores. Check out this webinar to learn more about how cloud-based technology can enhance your patient satisfaction and engagement!


Patient Statements Analysis

What could your organization do with $10,000 more a year? Saving that much could be easier than you think…


Game Changer–High Deductible Health Plans

Patient financial responsibility continues to rise, with out-of-pocket expenses creeping up for patients, and providers facing waves of unpaid statements if collections processes go unchanged. Feel like you’re awash in high deductibles? We’ve got the life-raft.


Who Brought the Life Raft?

What’s driving the increase in HDHPs, and how can providers adapt to the change? This infographic includes the facts and a few best practices to help you manage the new realities of high deductibles.


ZirMed Patient Statements

ZirMed Patient Statements enables you to easily and cost-effectively send customizable electronic and printed statements. Statements are automatically checked against change-of-address databases before being sent—and you can easily view delivery and payment status.


How to Engage your Patients with Patient Notebook

The benefits to your organization of using a well-designed patient portal—especially ZirMed’s Patient Notebook—are clear. But you’ll only reap those benefits if your patients actually use your portal. Patient Notebook is a patient-friendly, intuitive solution—and we provide the marketing and communications tools you need to promote the portal to your patients and get them using it.


ZirMed Patient Notebook

Choose a patient portal that’s truly intuitive and user-friendly: Patient Notebook. With simple, secure direct messaging and the ability for patients to access their records at any time, Patient Notebook will not only keep you better connected with your patients—it will empower your patients to access the records and information they need without adding to your staff’s workload.


ZirMed Overview

Boost financial and operational performance, gain actionable insights, and communicate securely with ZirMed’s powerful cloud-based RCM, Analytics, and Clinical Communications solutions.


Patient Payments Data Sheet

ZirMed’s solutions cover all aspects of the patient payment process to ensure that you receive full and prompt payments.


Payment Card Industry Data Security

Because ZirMed has passed the most rigorous PCI DSS validation process, providers using ZirMed to process credit cards minimize their risks while still offering this invaluable payment option to their patients.


Partnering with ZirMed, Inc

The ZirMed Partner Program is designed to help our partners promote a more robust service offering by integrating ZirMed’s solutions.


Revenue Cycle Management for Practices Data Sheet

Our revenue cycle management tools stand out because they’re all data-connected—every time one of the tens of thousands of users on our network gets a remit or their patient makes a payment, we learn a little bit more about how to optimize payer reimbursement and patient payment, and that knowledge is immediately put to work for every one of our clients.


Small Format Company Overview

ZirMed has delivered modern technology to the healthcare market for more than a decade. We launched the industry’s first cloud-based claims clearinghouse, and have remained dedicated to bringing valuable innovation to healthcare ever since.


STAR Physical Therapy

Automated systems that streamline processes, increase accuracy, analyze performance and simplify payment procedures can lessen business maladies and put clinics on the road to a strong, healthy recovery.


OptiMed Management

OptiMed, a growing medical billing company, needed a dramatically more efficient solution to help manage their revenue cycle.


Integrated Rehabilitation Group

Integrated Rehabilitation Group’s (IRG) relentless growth placed a heavy strain on most aspects of the group’s business practices, including the manual processing of claims. IRG needed a partner who could reduce the paper clogging IRG’s workflows.


Enhancing Cash Collections & Internal Controls

Prepare for the challenges of Consumer Driven Healthcare Plans and learn how to increase cash flows while minimizing the risk of embezzlement.


3 Keys to Success: Collect More from Patients Without Hurting Satisfaction

Billing and reimbursement has always been difficult for healthcare organizations, but changes in the industry have made things harder than ever.