Healthcare providers face an increasing number of payment and revenue management challenges, including the “consumerism” of healthcare. Consumers now expect a retail-like experience wherever they go. They want instant access to services, clear information about costs and maximum convenience in paying.
In addition, patients are assuming greater financial responsibility for their care. On average, consumers are now responsible for 30% to 35% of their healthcare bill, which puts a growing percent of provider revenue at risk if patients don’t pay. To continue to thrive, healthcare providers need to understand the challenges of a consumer-driven environment and have strategies in place to address these challenges.
Download our on-demand webinar, co-hosted by HBMA, to learn more about overcoming payment challenges.
Lisa Waterfield is an Enterprise Revenue Cycle Consultant at ZirMed, a leading revenue cycle management technology organization. She is an expert at process improvement and has more than 12 years of experience with healthcare revenue cycle management and compliance. Prior to joining ZirMed in 2013, Lisa worked with a large practice management system and a billing service. Lisa was responsible for best practice initiatives, change management to address implementation of new industry guidelines, and corporate level training for their revenue cycle systems. She also managed audit of regional offices in system staging, process development and ongoing revenue cycle change.